Shipping and returns
Next day dispatch for all orders placed Monday - Friday
Shipping in Australia
Free standard shipping when you spend $150 or more.
Australia Post standard shipping - $10.00
Approximate delivery 2-4 business days.
Australia Post express shipping - $15
Approximate delivery 1-3 business days.
International Shipping
Standard International shipping - $25.00
Approximate delivery up to 14 business days.
We are not responsible for any fees required by local customs.
Return Policy
If you need to return or exchange an item, here’s what you need to know
- If you change your mind, please notify us within 14 days of receiving your order.
- We gladly accept returns on full-priced items, provided they are unused, in original condition, and in original packaging.
- Once we receive your return, you can choose between a refund, exchange, or store credit.
- Please note: Earrings and engraved items and sale items are final sale and cannot be returned or exchanged due to hygiene and customszation reasons.
Faulty Items Warranty:
- We offer a 90-day warranty on all items for any manufacturing faults.
- If you believe your item is faulty, please contact us at info@heytilly.com.au with your order number and details.

The ultimate gift
Our Packaging
Get ready to meet your new favourite jewellery. Our pieces will arrive to you in a reusable pouch or a recyclable jewellery box, with a jewellery cleaning cloth and care guide.